How do you use my personal information?
We take your privacy seriously. Your personal information is used only to process your order, manage your account, and communicate with you about your purchase. We do not sell or
General
What are your terms and conditions?
Our full terms and conditions are available on our Terms & Conditions page. If you have any specific questions, feel free to contact us directly.
Do you offer a price match?
We don’t have a formal price match policy, but if you’ve seen one of our products listed elsewhere at a lower price, get in touch and let us know –
How does the ordering process work?
Ordering online is the quickest and easiest way to shop with us – simply browse our range, add items to your basket, and proceed to checkout to enter your delivery
How do I know which product is right for me?
Our website includes a product finder quiz that guides you through a series of questions to help match you with the right product, whether you’re looking for a hand-crafted ready-made
Are your products suitable as gifts?
Absolutely. We sell products across a wide range of price points and skill levels, making them ideal for birthdays, Father’s Day, Christmas, and other occasions. We also offer corporate gifting
Do you have a loyalty or rewards programme?
We don’t currently run a loyalty or rewards scheme, but it’s something we’re working towards. We want to make sure it’s genuinely worthwhile and personal rather than just a standard
Can I visit to browse in person?
You’re welcome to visit us at our Potters Bar office, though please note we operate as an office rather than a traditional shop. We’d recommend getting in touch beforehand to
Do you offer gift wrapping or gift messages?
We don’t currently offer gift wrapping, but we can include a personalised gift message with your order. Please get in touch before placing your order and we’ll be happy to
Is your website secure for online payments?
Yes. Our website uses SSL encryption and all payments are processed securely through Worldline, a trusted and established payment gateway. We never store your card details.